1. This Data Privacy Policy governs the relationship between Zambia Industrial Commercial Bank Limited (Registration Number: 120170006643), whose principal office is at Central Park/Farmers House, Corner of Cairo Road and Church Road, Lusaka (“ZICB” or the “Bank”), and our customers.
2. Our Data Privacy Policy is published on our website and will be amended from time to time. We must and will comply with our commitments to you as set out in this policy.
3. ZICB is committed to maintaining the privacy and security of customers’ personal data collected by us, whether in hard copy or electronic form.
3.1 Personal data is defined as information that allows us to identify you as a natural person or, where applicable, as a corporate entity (such as a company or trust). ZICB collects this data to assess your application and, if successful, to provide you with the products and/or services described in the form.
3.2 Unless stated otherwise, you are required to provide all personal data requested by the Bank. Failure to do so may result in temporary suspension or termination of access to products or services.
3.3 We may process your personal data for historical, research, statistical, or legal compliance purposes. We will not engage in electronic direct marketing (excluding telemarketing) without your consent.
3.4 Automated decisions may be made using your personal data. If you are dissatisfied with such decisions, please contact our customer care department.
3.5 Your personal data may be shared within the ZICB Group and with third-party service providers, including local and international credit bureaus, under strict confidentiality and compliance terms.
3.6 Personal data will be retained only as long as required by law, after which it will be securely destroyed or de-identified.
3.7 By accepting our terms and conditions, you confirm that the personal information provided is accurate and consent to its processing.
3.8 This Privacy Policy should be read alongside our Terms and Conditions, available on our website.
4. Consent to Disclosure
You, as the Customer, accept and consent that we may disclose or receive personal information/special personal information to or from:
- Law enforcement or regulatory authorities (local and international)
- Our service providers, partners, agents, subsidiaries, or parent companies
- Legal or audit entities in relation to proceedings
- For purposes including fraud prevention, marketing, legal compliance, and research
5. Collection and Purpose
ZICB collects and processes personal information for the purpose for which it was provided, or to comply with applicable laws. This may include:
- Identity verification and record generation
- Credit qualification assessment
- Address and income verification
- Financial needs analysis
- Fraud and financial crime prevention
- Statistical or historical research (in non-identifiable format)
- Income tax reporting
- Corporate transactions
- Employment screening
- Employment or directorship record-keeping
- Next of kin records
- Supplier onboarding and payment processing
- Fraud prevention
6. Special Personal Information
ZICB will only process special personal information under the following conditions:
- With your consent
- For legal obligations or rights
- For international public interest obligations
- For historical or statistical purposes (with privacy safeguards)
- If you have made the information public
7. Providing Information
If you want ZICB to provide you with products, services, or employment, you must provide accurate and complete personal information. If not provided, your application may be rejected, or your existing services suspended or terminated.
Data may also be collected from other sources such as public records, social media, credit bureaus, authorized representatives, or partners.
8. Marketing Communication
ZICB will not market to you via electronic media (SMS, email, etc.) if you have opted out. If you receive such communication, you may opt out at any time.
If you are not a ZICB customer and want to receive marketing communication, you must submit your consent in writing.
9. Your Data Privacy Rights
If you are a resident of a jurisdiction such as the EU or UK, you may have the following rights:
- 12.1 Right to access your personal data
- 12.2 Right to correct inaccurate data (requests must be submitted in writing)
- 12.3 Right to request deletion or object to processing (subject to legal obligations)
- 12.4 Right to data portability (submitted in writing as per applicable laws)
10. Complaints and Contact
If you have a complaint regarding how your personal information has been collected or processed, please contact us using the details below. If unresolved, you may contact your local privacy regulator.
ZICB reserves the right to change this policy at any time. Updates will be published on the website. Use of our services indicates your consent to be bound by the updated policy.
Contact Us
Phone: +260 211 227 273 or Toll-Free: 7000
Email: customerservice@zicb.co.zm
